A ticketing system is the most popular channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the easiest way to fix an issue that requires a certain amount of time to investigate or that has to be forwarded to a server administrator. Thus, all responses provided by either side will be kept in one and the same location in the event that somebody else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts to perform a specific operation or to reach the hosting company’s customer support team. In case you’d like to manage several domain names and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. Also, it could take a substantial period of time for the provider to reply to your ticket.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting packages come with an integrated ticketing system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in one and the same location – invoices, website files, e-mails, support tickets, etc., eliminating the need to go through different interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can open a ticket with a couple of clicks without having to leave your Control Panel. In the meantime, you can select a category and our system will offer you a number of help articles, which will supply you with more information and which may help you solve any particular issue even before you actually submit a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was created with the idea that you should be able to manage everything connected with your account from one single place and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or run into a predicament, you can touch base with our customer support team members on the spur of the moment without having to log into another interface. You can look through your files or check different settings within your account whilst posting a new ticket or reading the response to an older one. If you’ve got tons of tickets and you’d like to find a given one, you can use the smart search option, which is available in the Help section of the Control Panel. We will make sure you get an answer in less than 1 hour irrespective of the nature of your enquiry or problem.