Tech Support Channels
A One–Hour Ticket Response Guarantee
We offer a sixty–minute response time guarantee for each support ticket or email that you submit to the customer care team. We’ll swiftly reply to all the general inquiries and forward the matter to our sysadmins if further assistance is required. If you order our Administration Services package, we’ll perform any of the included server administration services at a time that has been agreed upon upfront.
A Premium–Quality Help Desk Support Service
- We will be available to you 24/7 to answer any enquiries that you may have connected to our Website Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also require help handling server administration tasks, check out our Administration Services package, which includes backup hard drive space, OS updates every week, server monitoring and restarting services, plus software installation and problem troubleshooting procedures.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is fitted out with our charge–free Website Control Panel, which boasts a fully detailed knowledgebase plus a collection of instructional video tutorials. Whenever you need help while working with the Website Control Panel, just push the Help or Videos buttons situated in the upper right corner.